Salary: AUD 2,000 – 2,500 per month (flexible for top-tier talent)
Working Hours & Conditions: Mondays to Fridays; 9:00 AM- 6:00 PM AEST
Holidays: TBD
About the Role:
We are seeking an experienced Credit Analyst to support the Australian team with end-to-end loan packaging, CRM management, and settlement coordination. This is a backend-focused offshore role where you will work closely with a Senior Australian Credit Analyst to move deals from start to finish efficiently and accurately.
Duties & Responsibilities:
CRM & Pipeline Management
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Manage and maintain Mercury Nexus (Connective) CRM
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Keep pipelines clean with accurate notes, task tracking, and status updates
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Ensure applications move through correct workflow stages without delays
Loan Processing & Packaging (End-to-End Support)
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Set up new files and provide compliance and administrative support
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Package and prepare mortgage applications for submission
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Check, rename, and organise documents accurately and consistently
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Identify missing or incorrect documentation and resolve issues early
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Prepare supporting documentation for submission and internal review
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Perform accurate data entry across CRM and lender platforms
Pricing & Application Coordination
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Assist with pricing requests
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Prepare and submit AOL (Approval/Authority/Application packs as required)
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Order valuations and track progress through to completion
Settlement & Progression Support
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Follow up with lenders, solicitors, and conveyancers to keep files progressing
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Track lender conditions, outstanding items, and settlement timelines
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Monitor deadlines and escalate issues proactively
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Provide regular internal updates to ensure visibility across the team
Requirements
Must Have:
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Minimum 2+ years’ experience as a Credit Analyst or Loan Processor within an Australian brokerage or lender environment
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Hands-on experience using Mercury Nexus (Connective) CRM strongly preferred
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Proven experience packaging and submitting mortgage applications
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Strong understanding of Australian lending processes and compliance requirements
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Exceptional attention to detail with ability to maintain clean, compliant files
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Strong written English communication skills
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Comfortable working within Australian timelines and service standards
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Proactive “follow-up until done” mindset
Nice to Have:
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Experience with debt consolidation scenarios
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Experience with non-conforming or complex credit files
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Understanding of lender documentation standards and assessment requirements
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Experience coordinating valuations and managing settlements at volume