• Lead, mentor, and build a team of inside sales representatives to achieve and exceed sales funnel and income targets.
• Design organization roles and align inside sales function (org design, role clarity, coverage model, operating cadence, and performance expectations).
• Establish consistent sales procedures across various product lines (lead qualification, discovery, demo/solution alignment, proposal/quote workflow, and handoffs).
• Own and improve inside sales processes and playbooks; identify bottlenecks and implement scalable solutions that increase conversion rates and sales efficiency.
• Monitor team performance using dashboards and critical metrics (activity, pipeline coverage, conversion, cycle time, forecast accuracy); provide regular reporting and insights to sales leadership.
• Recruit, onboard, and ramp new hires as needed; drive ongoing training in consultative selling, product knowledge, and tool usage (CRM, sequencing, reporting).
• Ensure compliance with company policies and maintain accurate CRM hygiene, documentation, and forecasting subject area.