The Operations Manager has five main responsabilities:
Responsability 1: Management
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The manager should embody HI’s values on a daily basis, serve as a role model, and guide the team by giving meaning to the strategy and translating it into operational objectives.
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He/She should encourage innovation, inter and intra-departmental exchanges, and risk-taking.
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As an operational manager, he/she organizes the team’s work, manages performance, and solve problems.
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As a coach, develops team’s skills, ensures commitment and professionalism, and compliance with the code of conduct and expected behaviors.
Responsability 2: Strategy and steering
Contribute to the development of the programme operational strategy, and to its implementation and annual monitoring:
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Contribute to the process of elaborating the StratOp of the programme and steer the operational aspects of the StratOp
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At least once a year, contribute, with his/her portfolio of projects and data, to the annual monitoring of the StratOp and to the following year’s programme planning (support missions and evaluations).
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In the event of a crisis/emergency, implement the framework and set-up decided by the HI Operations Director.
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Take part in the programme steering committee led by his/her line manager where required.
Implement the project part of the Programme’s Operational Strategy:
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Size and plan necessary resources, recruit the project managers (ensuring a fit between skills and the projects’ challenges and ambitions), developing, contributing
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Where relevant, develop regular contact with current and potential donors at field level and liaise with their line manager to check coherence with institutional programming and fundraising strategy.
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Within the operational framework defined in the StratOp, identify and transform funding opportunities in the area of assignment. Undertake (or contribute to) the design and drafting of new projects, and institutional fundraising for major multicountry projects, based on the decisions taken by the Authority regarding the opportunities.
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In conjunction with the Technical Unit, identify, develop, and ensure the management and progression of local partnerships and/or consortia with CSOs, NGOs, institutions, companies; on technical priorities or important topics in the area and going beyond the project timeframe.
Contribute to organisational transformation, particularly through changes to managerial practices, continuous improvement, and contribute to the improvement of working processes.
Responsability 3: Standards and expertise
Ensure deployment and compliance with HI global frameworks, institutional policiesand standards. These include: the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), Projects Quality Policy (including the 6 minimum commitments and its quality framework), all HI’s institutional policies (Security / Code of Conduct and Safeguarding / Anti-fraud, bribery and corruption / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels
Responsability 4: Operational implementation
Ensure the sound management and monitoring of projects under his/her responsibility:
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In conjunction with the [Regional] Technical Unit and the [Regional] MEAL Unit, ensure that HI quality standards (including technical standards) are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations and audits.
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Ensure compliance with project donors’ rules and adherence to contractual commitments: consolidation, oversight and reporting to his/her line manager operational and organisational information in his/her area (dashboards, corrective action, use of own funds, beneficiary data, etc.)
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In relation with the concerned departments, deploy all appropriate tools to enable projects monitoring (operational, financial, logistics, human resources and technical monitoring) respecting HI and donors’ financial framework and in compliance with HI’s policies and frameworks.
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Undertake expenditure and manage the project activity-specific budget lines according to the delegation he/she received based on the programme signature delegation table
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Facilitate audits (operational, financial and organisational), and ensure that their recommendations are implemented intheir area of responsibility.
Keeping both potential opportunities and risks in mind, contribute to the monitoring and analysis done by the line manager, and propose mitigation measures where relevant:
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In conjunction with the line manager, implement analysis and monitoring of risks & opportunities related to HI’s presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and of an emergency preparedness plan in the area.
Develop HI’s external influence (forums, operational and strategic alliances, etc) and the external representation of the organisation (events, media) in his/her area of responsibility:
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May represent HI to the local, national, traditional, political, military and diplomatic authorities and bodies; and international organisations and humanitarian mechanisms and coordination bodies.
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As part of his/her role, convey HI’s global advocacy messages to all the relevant external partners.
Coordinate the teams in his/her area:
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Facilitate coordination meetings between his/her direct team of project managers and the support services located in the area when necessary.
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Follow up teams in his/her area in conjunction with their direct managers.
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Ensure that project managers and the support teams (shared and technical services, in particular) work well together in order to facilitate project implementation in the country; conduct regular project reviews with the project managers and relevant departments.
Support the Director/Country Manager in monitoring security in their area and ensure adequate resources according to the context:
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Monitor and analyse the security context in his/her area of responsibility on a regular basis (if required).
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In tandem with the Director/Country Manager, take the decision to deploy or withdraw teams from sensitive areas.
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Report all incidents directly to the Director/Country Manager.
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Develop a network of contacts with security staff from fellow NGOs, represent HI in access, security and safety meetings at the request of the Director.
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Provide feedback and give advice about security risks, as well as on the existence and use of security management resources, such as SOPS, and project proposals.
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Working with the Director / Country Manager and Senior Management Team, update the security and contingency plans as and when the context develops.
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Support the Director / Country Manager on exploratory mission assessments, identification of guesthouses, and the opening of new areas.
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Assist the Director / Country Manager in raising the awareness of HI staff (national and international) about security risks and ensuring that security documents are understood and implemented
Responsability 5: Emergency Preparedness and Response
Lead the emergency preparedness actions in his/her department and, in the event of an emergency, reorganize the priorities of his/her team according to the humanitarian priority, in order to ensure a quick and efficient response by HI.