RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Business Performance & Operational Ownership
• Own overall restaurant performance across sales, people, operations, and controllable profit.
• Manage the restaurant P&L, including revenue, labor, food cost, and controllable expenses, leveraging available and required reporting tools (Period Business Reviews, Declining Budget, etc.).
• Develop and execute plans to achieve sales goals, manage costs, and drive profitability.
• Monitor performance trends and take proactive action to address gaps and improve results.
• Ensure accurate financial reporting, cash handling, and compliance with company standards.
Labor, Inventory & Financial Management
• Build and manage labor schedules to balance business needs, team member experience, and labor targets.
• Oversee inventory management, ordering, and product usage to minimize waste and control costs.
• Ensure accurate product ordering, receiving, and inventory tracking.
• Maintain accountability for controllable expenses and drive efficiency across all areas of the business.
Guest Experience & Operational Excellence (Guest Obsessed)
• Ensure a consistent, high-quality guest experience through strong execution of brand standards.
• Address guest concerns quickly and professionally, ensuring positive resolution.
• Maintain high standards for food quality, safety, cleanliness, and overall restaurant environment.
• Ensure operational execution meets company expectations for service, product quality, and cleanliness.
• Lead by example by working in all areas of the restaurant and supporting the team during peak periods.
• Sustain all 5S and Brand Standards to maximize efficiency and deliver a consistent guest experience that aligns with being Guest Obsessed.
Team Leadership & Development
• Hire, develop, and retain a high-performing team, including District Shift Leaders, Shift Leaders, Bakers, and Team Members.
• Provide ongoing coaching, feedback, and performance management to ensure team effectiveness and accountability.
• Ensure clear expectations are set and consistently reinforced across the team.
• Develop District Shift Leaders and Shift Leaders through hands-on coaching, delegation, and exposure to business operations.
Talent Development & Succession Planning
• Build a strong internal talent pipeline by identifying and developing team members for advancement into leadership roles.
• Own talent outcomes within the restaurant, including retention, engagement, and readiness for promotion.
• Drive strong onboarding and early tenure experiences to support team member retention.
• Partner with District Managers to assess talent, identify gaps, and build succession plans.
• Reinforce leadership expectations aligned with Bagel Brands’ Leadership Competencies.
People Management & Culture
• Create a positive, inclusive, and high-performing team environment aligned with Bagel Brands’ Mission, Vision, and Values.
• Ensure fair and consistent application of company policies, procedures, and employment practices.
• Lead scheduling, payroll, hiring, and employee relations in partnership with field leadership.
• Foster a culture of ownership, accountability, and support across the team.
Compliance, Safety & Standards
• Ensure compliance with all company policies, food safety standards, and local, state, and federal regulations.
• Maintain a safe work environment for team members and guests.
• Ensure all operational procedures, documentation, and reporting are completed accurately and on time.