Our Product Manager will own the onboarding and account management journey, sign-up through verification, approval, and first deposit/trade; accountable for conversion, drop-offs, and time-to-value.
You’ll lead our Alloy EV/KYC decisioning (cascade, match rates, retries) to maximise coverage with minimal friction, and improve back-office operations to boost straight-through processing.
You’ll also deliver withdrawal fraud prevention and account security controls: step-up verification, MFA, withdrawal blocks; balanced against risk and customer experience.
You’ll work cross-functionally with Engineering, Compliance, Risk, Operations, UX, and Analytics to ship measurable outcomes across multiple jurisdictions.
As our Product Manager, your key responsibilities will include:
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Develop and execute the product strategy for client onboarding and account/profile management, aligned to commercial growth, regulatory obligations, and risk appetite.
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Own the end-to-end onboarding and activation funnel, monitoring performance, diagnosing drop-offs, and delivering measurable uplift through iterative optimisation
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Lead discovery → design → delivery for enhancements across onboarding, verification, and post-onboarding account settings (security, profile, recovery flows).
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Define, implement, and continuously optimise Alloy EV provider configurations and cascades to maximise verification coverage and approval rates while reducing customer friction.
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Partner with Compliance, Risk, and Legal to ensure KYC/AML, disclosures, suitability and record-keeping requirements are met across licences and jurisdictions.
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Improve back-office onboarding workflows by reducing manual review volumes, rework, and handling times through better tooling, queue management, exception paths, and clear SLAs.