Chinese Guest Relations Officer (Expatriate) | AYANA BALI
LocationBali, Bali, Indonesia
Work modeon-site
Typefull-time
DepartmentAYANA Bali
Company size1,001–5,000 people
First seen1w ago
Last seen3d ago
About the role
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
•
Review arrival lists to welcome guests
•
Attend to special guests (e.g. VIPs) and answer their inquiries
•
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
•
Provide information about amenities, area and venues and promote services
•
Anticipate guest needs and build rapport with customers
•
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
•
Address customer complaints and escalate to Guest Relations Manager when needed
•
Ensure compliance with health and quality standards
Requirements
•
Minimum of 1 year experience in the same position in a large luxury resort
•
Experience in operating OPERA system
•
Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor’s degree is desirable
Nice to have
•
Fluent in Korean, Mandarin, Japanese or other languages is advantage