Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
Responsibilities
Responsibilities
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Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
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Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
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Prepare reports, maintain databases, and track progress on ongoing cases.
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Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
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Support process improvement by identifying gaps and proposing efficiency solutions.
Requirements
Qualifications
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Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.