Manage day-to-day operations of the satellite shop location and maintain a fully staffed team of two active technicians.
Provide hands-on leadership by diagnosing repair needs and assisting technicians with the completion of service orders when necessary.
Coordinate the daily shop schedule and workflow to ensure efficient service operations.
Monitor technician productivity and shop performance to meet company benchmarks for labor hours and billed service time.
Maintain quality control standards and ensure all work meets company and industry expectations.
Utilize OEM diagnostic platforms and industry-standard tools, including Cummins and PACCAR diagnostic systems, as well as Snap-on, JPRO, and other required diagnostic equipment.
Manage shop inventory levels and maintain organization of tools and equipment.
Order special-order parts as required to complete service orders and maintain workflow.
Communicate regularly with company leadership regarding shop performance, operational updates, and improvement opportunities.