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WO
Workday

Customer Success Manager

LocationPoland, Warsaw
Work modeon-site
Typefull-time
DepartmentCustomer Success
Company size10,000+ people
First seen2mo ago
Last seen23h ago
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Emerging HCM Customer Success team is part of Workday’s Specialized Customer Success organization, focused on driving adoption, value realization, and retention for Workday’s emerging HCM products. You will partner with HR, Talent, Procurement/Contingent Workforce, and business leaders at our customers to help them build programs that turn data and insight into action, and realize measurable impact on engagement, workforce agility, and business performance.
What makes this team special is our collaborative, innovative culture. We operate in builder mode, designing new engagement models, testing what resonates, and scaling the approaches that deliver real customer impact. If you enjoy creating clarity from ambiguity and are energized by helping customers succeed with transformational, AI‑powered HCM products, this is the team for you.
About the Role
As a Customer Success Manager, you will be a hands‑on, strategic partner to a portfolio of customers using Workday’s emerging HCM solutions. You will own the post‑go‑live experience and be accountable for product adoption, customer health, value realization, and retention across your portfolio.
You will work directly with senior stakeholders to connect Workday insights and capabilities to their people and workforce strategies, shape their roadmap for each product you support, and guide change management that embeds these solutions into everyday leadership and workforce decisions. You will collaborate closely with Sales, Product, Support, and Services to ensure customers realize measurable value from their Workday investments.
In this role, you will be responsible for:
Responsibilities
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Acting as a trusted advisor to key stakeholders and business leaders at your customers, connecting Workday’s emerging HCM capabilities and insights to their strategic priorities and talent/contingent workforce agenda.
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Developing and maintaining joint success plans that articulate goals, key metrics, and a roadmap for adoption, value realization, and program maturity across the products you support.
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Monitoring customer health, adoption, and renewal readiness across your portfolio, and coordinating action when risks are identified.
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Translating product data and analytics into clear narratives and recommendations for executives and operational leaders, including “so what” and “now what” guidance.
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Designing and facilitating key stakeholder meetings (e.g., Executive Business Reviews, steering committees) focused on adoption and business outcomes.
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Providing guidance on program strategy (e.g., listening strategy, survey design, question sets and cadences for Peakon; or operating models, workflows, and integrations for VNDLY) that align Workday solutions with customer culture, people strategy, and business goals.
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Enabling HRBPs, people leaders, and program owners to use Workday’s emerging HCM products effectively by delivering training and coaching on interpreting dashboards, prioritizing focus areas, and driving team‑ or program‑level action.
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Identifying opportunities to improve processes and engagement models that help deliver more consistent and scalable outcomes across your accounts, and contributing to playbooks and best practices for the CoE.
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Partnering cross‑functionally with Sales, Product, Support, and Services to align on customer strategies, support issue resolution, and ensure a seamless customer experience.
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Serving as the voice of the customer to internal teams by providing structured feedback on product experience, adoption friction points, and emerging needs across Peakon, VNDLY, and future offerings.
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Helping build customer advocacy by supporting case studies, references, and customer‑to‑customer sharing of success stories.
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