The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.
Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility.
Company:
Veloxis Pharmaceuticals, Inc.
Job Description:
SUMMARY OF KEY RESPONSIBILITIES
End-User Support & Incident Resolution
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Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications
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Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration)
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Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions
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Support users during live issues by gathering diagnostics, screenshots, and logs
User Provisioning & Access Management
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Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems)
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Partner with business and/or IT stakeholders to understand access requirements and ensure appropriate provisioning
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Collaborate with your leader to continuously improve onboarding and offboarding execution efficiency.
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Assist with account lifecycle tasks including onboarding, offboarding, updates, and migrations
Device Lifecycle & Mobility Management
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Support deployment, shipment, and return of corporate devices (laptops, iPhones, iPads)
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Ensure we have agreed levels of hardware inventory to ensure life-cycle demand
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Provide guidance, migration instructions, and user communications for hardware rollouts
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Manage device-related policy enforcement and compliance with established IT operation controls
IT Migrations & Transformation Initiatives
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Execute and support enterprise transformation projects (Microsoft365 environment)
Experience in working with users outside the US is preferred
#Hybrid
#LI-AS1
Benefits
The annual base compensation range for this role is $70,000 - $85,000 and is classified as hourly non-exempt* Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.
Legal
As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.