Obtain information from insured or designated persons for the purpose of
validating claims using all resources available.
Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to others.
Data Collection and Analysis
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Work Scheduling and Allocation
Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Administration
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar.
Correspondence
Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customised responses.
Document Management
Create, organise and maintain files containing the correspondence and records of a senior colleague.
Document Preparation
Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.