Supports business operations in the implementation of quality related initiatives by providing procedures/process oversight, business control assessments and procedure evaluation. Troubleshoots quality concerns, identifies trends and recommends action items to the business for handling to ensure compliance, reduce risk and improve customer experience. Provides oversight to ensure business operations complies with applicable underwriting, compliance, financial controls and/or company policy through communication, change management, process design, and/or project participation. Identifies key data-driven insights tied to first line of defense, translates data into compelling stories and makes effective recommendations for improvement. Ensures execution of the quality assurance plan based on scope, analyzes audit results and creates audit summaries. Provides facilitation of business operations engagement with Legal, Compliance, Finance, Product and Underwriting. Partners and collaborates with various business stakeholders to support programs and controls. Communicates effectively with process owners to identify business control failures in order to make sound recommendations. Participates in remediation process through business action plan coordination and support. Advises on corrective action measures based on audit results, compliance reviews and advanced understanding of customer needs. Routinely monitors business controls and applies knowledge of controls to review and validate them. Configures, updates, and maintains data and processes within quality database. Collaborates with and builds relationships across organization, bridges gaps between teams and influences key stakeholders based on increased business acumen. Mentors new team members and serves as a lead to guide other team members. Performs other duties as assigned.