• Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals
• Ability to multitask and willingness to do so
• Knowledge of commonly used concepts, practices, and procedures in the health care industry
• Must be able to read, write, and speak conversational English; fluency in the English language
• Basic computer skills and knowledge of Microsoft Office; proficient with computer programs and ability to quickly learn various healthcare systems and software
• Experience/knowledge of computer systems & typing skills, with the ability to type and perform order entry accurately
• Excellent written and verbal communication skills, including good telephone communication skills
• Knowledge of Medical Terminology
• Customer service experience and basic customer service skills; ability to handle patient and physician interaction with tact, especially under stress
• Hospital or patient care experience [Preferred]
• Must possess general clerical skills, as well as good communication and organizational skills
• Ability to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed
• Processes much confidential information and is the first point of contact for outpatients and their families; primary department interface with Physician office staff
• Must be able to deal with upset and angry patients and families in a calm and professional manner that invites cooperation and communication
• Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process
• Strong attention to detail
• High School Grad or Equiv [Required]
• 1+ year of customer service experience [Required]
• 1+ year medical office and radiology experience [Required]