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AL
Alleima
Senior Executive – Customer Service Support
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Location
Mehsana SMT Tube PU
Work mode
on-site
Type
full-time
Company size
1,001–5,000 people
First seen
1w ago
Last seen
21h ago
Location
Mehsana SMT Tube PU, India
Department Responsibility
•
Co-ordinate with All sales units from order receipt to execution.
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Communication and coordination with Process Team and All SU’s on technical requirements.
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Order booking into system (following all processes for approval)
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Generate and release order acknowledgement to All SU’s. Release order to production.
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BIS and End Customer Registration as per Plan
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Communication to All SU’s on status of all orders.
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Coordination with production and QA for the “Delivery Precision” for all customer orders
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Coordinate with All SU’s and PU for all dispatches to customers including Logistics.
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Coordinate with direct purchase team for raw material requirements for all customer orders.
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Coordinate for Customer Surveys and feedback from all customers.
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Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and All SU’s.
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Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
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Coordinate customer visits. Coordinate Service & Product related customer complaints.
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Follow all statutory requirements of the company.
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Relevant Customer information / communication to be passed on to all stake holders in plant.
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To prepare PTR (Product Track Record) data for different product Accounts under PU
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To develop statistical tools for Monthly/quarterly order analysis for management review
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To develop statistical tools for Monthly enquiry analysis
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MIS Updating.
EHS Responsibility
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Carry out activities to demonstrate EHS leadership and act as a role model.
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Work according to Alleima Safety Principles towards the vision of zero harm.
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Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.
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Ensure the department working & maintaining record as per the ISO 9001, ISO 45001
Authority & Accountability
Authority:
•
Escalate to SCM Manager if customer requirements are not fulfilled.
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Have an authority to stop unsafe process, work, task or behavior to prevent any potential
harm to the people, environment or property
Accountability:
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Bringing solutions by being proactive and taking the initiative at work.
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Being Empathetic and work closely with All stakeholders.
Required Competencies
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Alleima Business Understanding
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Good Communication skills to communicate effectively with SU
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Knowledge of stainless-steel tube products & sizes
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Planning
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Understanding Applicable Spec and Product requirements
Experience
3 to 7 years
Education
Degree in Mechanical Engineering
Interested candidates may send their resumes on
[email protected]
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