Preferred knowledge and ability:
• DHHS MaineCare related systems and interdependencies.
• OFI programs, policies, procedures, and guidelines.
• data collection and interpretation methods and techniques.
• current technology systems and applications used for administration of MaineCare eligibility and enrollment.
• training resources, strategies, and best practices.
• public and private healthcare management and administration.
• the State of Maine legislative process and rule-making requirements and process.
• and ability to use federal and state regulations and statutes governing the design and delivery of the MaineCare Program.
• principles and techniques of administrative management, organizational planning, staffing, training, and evaluation, and monitoring.
• the operations and design of the multitude of OFI technology systems utilized in MaineCare including at a minimum Automated Client Eligibility System (ACES), MyMaineConnection, SIEBEL, ebtEDGE, DocuWare, Calabrio, and Pinpoint.
• establish and maintain effective work relationships with state government agencies and their representatives.
• effectively communicate orally and in writing.
• discuss and explain MaineCare policy, processes and technology with staff, supervisors, OFI leadership, technology partners and other Federal and State agencies and stakeholders.
• explain and communicate program changes to affected staff, clients, and stakeholders.
• request, evaluate and analyze program data and develop recommendations, observations and presentations.