Associate, Technical Business Analyst, Institutional Banking Group Technology, Group Technology
LocationSingapore - East
Work modeon-site
Typefull-time
DepartmentTechnology
Company size10,000+ people
First seen4d ago
Last seen2d ago
Key Responsibilities
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Work closely with business stakeholders, product owners and operations teams to understand, analyze and document business requirements for the Payments Domain.
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Facilitate requirement gathering workshops, discussions and walkthrough sessions to ensure business requirements are clearly understood and documented.
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Translate business requirements into functional specifications, user stories, process flows, business rules, acceptance criteria and implementation-ready documentation.
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Collaborate closely with engineering teams to explain requirements, clarify functional scenarios, and support solution design discussions.
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Maintain accurate and complete project documentation to ensure requirements, assumptions, decisions and scope are clearly recorded and traceable, minimizing ambiguity during development and testing.
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Support Agile delivery activities including backlog grooming, sprint planning, user story refinement, requirement reviews and sprint demonstrations.
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Work with Payments, Accounts, Entitlements, Approvals and Notification teams to understand process dependencies and ensure requirements remain aligned across domains.
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Assist in documenting payment workflows, approval flows, entitlement rules, notification requirements and transaction lifecycle processes.
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Support test planning, test case preparation and UAT activities by ensuring business scenarios and acceptance criteria are well defined.
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Work with QA and Test Automation teams to help develop functional, integration and automation test scenarios based on documented requirements.
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Validate delivered functionality against business requirements and support defect triage, root cause discussions and issue resolution activities.
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Ensure all requirements, changes and enhancements are properly version-controlled and maintained throughout the project lifecycle.
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Participate in release planning, production deployment preparation and post-release validation activities.
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Leverage AI-enabled productivity tools to improve requirement documentation, analysis and quality assurance processes.
Requirements
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Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering or related discipline.
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2-4 years of Business Analysis experience in Banking, Financial Services or Technology projects.
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Basic understanding of Corporate Internet Banking, Digital Banking, Payments or Financial Services platforms.
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Experience gathering and documenting business requirements, user stories, process flows and functional specifications.
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Familiarity with Agile delivery methodologies including Scrum and Kanban.
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Strong analytical and problem-solving skills with attention to detail.
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Ability to communicate effectively with business users, developers, testers and project stakeholders.
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Experience preparing:
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User Stories
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Business Requirement Documents (BRD)
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Functional Specification Documents (FSD)
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Process Flows
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Acceptance Criteria
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Requirement Traceability Matrices
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Understanding of payment processing concepts including:
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Payment Initiation
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Approval Workflows
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Maker-Checker Processes
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Transaction Status Tracking
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Notifications and Alerts
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User Entitlements and Access Control
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Exposure to API-based systems, digital channels and modern banking platforms is an advantage.
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Experience supporting QA and Test Automation teams by defining test scenarios and validating business outcomes.
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Familiarity with:
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JIRA
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Confluence
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Microsoft Office
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Visio or Process Mapping Tools
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Experience using AI productivity tools such as:
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Microsoft Copilot
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ChatGPT
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Claude
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Gemini
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Strong written and verbal communication skills.
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Self-motivated, willing to learn and comfortable working in a fast-paced Agile environment.