We are looking for a Customer Support Operations Team Lead to join HarborLab and help lead the function that supports our customers across both technical and maritime operational matters.
This is a hands-on leadership role for someone who wants to stay close to the product and complex customer issues while leading and developing a 6-people team. You will initially be particularly hands-on within Technical Support, acting as a senior individual contributor and escalation point while helping us continuously improve how our support operation works and scales.
This role reports directly to the CCOO (Chief Customer & Operations Officer).
But this role goes beyond technical support.
As you grow into the position, you will build a deep understanding of HarborLab’s product, our customers, their workflows, and the maritime business behind them. This knowledge will progressively allow you to take broader ownership across our Support Operations function, including Marine Operations.
You do not need previous maritime experience. What matters is that you are genuinely curious about the business behind the product and motivated to develop strong domain expertise.
For someone coming from SaaS, this is an opportunity to combine technical expertise, hands-on problem solving, people leadership, and business ownership, while building knowledge of one of Greece’s most established and internationally significant industries.