Office & Facilities Management
· Lead day-to-day office operations for the Austin location in coordination with the Ensemble Facilities Leadership, ensuring a professional, efficient, and well-organized workplace.
· Establish, document, and continuously improve office administration policies, procedures, and workflows in coordination with Ensemble’s Facilities Leadership.
· Oversee facilities management, including maintenance coordination, space planning, safety protocols, and workplace services.
· Ensure compliance with corporate governance, workplace safety requirements, and healthcare-related operational standards.
· Coordinate business continuity and emergency preparedness planning for the office.
Executive & Administrative Support
· Provide high-level executive support to onsite and visiting executives, including calendar coordination, meeting logistics, travel support, and expense processing.
· Orchestrate leadership meetings, offsites and events held at the Austin office.
· Prepare and manage meeting materials, presentations, and documentation with attention to accuracy and confidentiality.
· Serve as a trusted liaison between executives and internal and external stakeholders.
· Partner with functional areas to support seamless onboarding and offboarding for associates located within Orchestration Works.
Reception & Front Desk Experience
· Oversee front-desk operations, setting the standard for professionalism, hospitality, and service.
· Ensure consistent reception coverage and a polished first impression for all visitors.
· Manage visitor protocols, badging, access coordination, and office security processes in coordination with Ensemble’s Facilities Leadership.
· Oversee general office communications, mail distribution, and shared inboxes.
· Continuously improve the associate and guest experience through thoughtful service design.
Vendor, Budget & Resource Management
· Manage vendor relationships related to facilities, security, cleaning services, office supplies, and workplace services in coordination with Ensemble’s Facilities Leadership
· Monitor service-level agreements, and in coordination oversee renewals.
· Track and manage the office administration budget with strong financial stewardship.
· Identify cost efficiencies while maintaining a high-quality workplace experience.
Cross-Functional Partnership
· Collaborate closely with HR, IT, Finance, and Corporate Operations to align office operations with broader organizational goals.
· Coordinate office technology and workplace tools in partnership with IT.
· Identify opportunities to improve administrative efficiency, associate engagement, and operational effectiveness.