As an Office Associate I for Long Term Care, you will perform complex office support work requiring a solid knowledge of office practices and equipment and the ability to perform divergent clerical functions. This position uses independent judgment when handling exceptions to established assignments, priorities, and schedules and provides specialized administrative support related to MaineCare Long Term Care applications, client records, supporting documentation, and established program processes.
• Process Long Term Care applications, correspondence, and supporting documentation in accordance with established procedures.
• Create, maintain, and update electronic client records, including entering and correcting information in computer systems and electronic filing cabinets.
• Review documents and information for completeness and accuracy; identify missing, duplicate, or incorrect information and route items for appropriate action.
• Maintain organized and accurate electronic and paper records while protecting the confidentiality of client information.
• Answer phones, assist with reception, greet and direct clients, and provide general information or direct questions to the appropriate staff member.
• Receive and route Long Term Care applications, documents, correspondence, and other work to the appropriate Eligibility Specialist based on established procedures.
• Communicate with clients, facilities, family members, attorneys, authorized representatives, and other parties regarding routine administrative questions and documentation.
• Provide administrative support and guidance to coworkers regarding established Long Term Care office procedures, workflows, and systems.