Responsibilities:
• Develop and manage tactical and operational plans that support functional objectives and business outcomes. Drive execution of platform priorities and ensure alignment with agreed organizational and technology direction.
• Lead complex projects and operational initiatives that support the organization, ensuring delivery against expected business value, compliance requirements, quality standards, timelines, and budgets.
• Coordinate planning, delivery, enhancement, and support activities for current and future platform services and architecture needed to meet evolving business and IT needs.
• Contribute to the assessment and refinement of platform plans, operating models, and service capabilities to ensure technology services remain aligned with business goals, architecture standards, and future operational needs.
• Collaborate with business leaders, enterprise architects, digital and technology teams, and cross-functional stakeholders to shape platform roadmaps, delivery plans, and service improvements that support business and IT priorities.
• Manage implementation and adoption activities for new products, technologies, standards, processes, and operational capabilities that support continuous improvement and effective platform use.
• Maintain and improve information services, application platforms, and supporting architectures to promote operational stability, scalability, security, and sustainability.
• Ensure solutions and platforms comply with regulatory requirements, security standards, data governance standards, and company policies while maintaining audit and inspection readiness.
• Ensure adherence to Software Development Lifecycle (SDLC), validation requirements, security guidelines, and established IT policies and procedures.
• Promote and support appropriate training and awareness programs to ensure users, support teams, and stakeholders understand applicable compliance, security, and operational requirements.
• Establish and maintain strong partnerships with business stakeholders, IT teams, and external vendors to ensure effective delivery of services and technology solutions.
• Monitor platform performance, operational risks, service health, and technology roadmaps, driving proactive improvements that enhance reliability, user experience, and business value.