Hi, I’m Jeremy Norwood, US Technical Support Manager at LucidLink. We’re looking for a Level 2 Technical Support Engineer who is passionate about delivering exceptional customer experiences and solving complex technical problems. In this role, you’ll be the primary point of contact for our customers across email, chat, and phone—ensuring every inbound request is promptly answered, triaged, and internally escalated when necessary.
Because our platform sits at the intersection of cloud networking and high-performance workflows, you’ll spend your time diving deep into technical troubleshooting and answering in-depth product inquiries. We’re looking for a smart, self-motivated problem-solver with an analytical mindset who thrives in a fast-paced environment. You should have a strong desire to learn and help others, along with a pragmatic, ethical approach to using modern AI tools to boost your productivity. Most importantly, you’ll take an active role in shaping our support processes and driving continuous improvement across the team.
This position works during core US daytime hours (9:00 AM to 6:00 PM local time, with a 1-hour break). While our ideal candidate is located in the Pacific or Mountain time zone, we welcome stellar applicants from anywhere in the US.