· Greet customers in a friendly and professional manner, both in person and over the phone.
· Manage incoming calls and direct inquiries to the appropriate team members.
· Schedule appointments and assist with intake of repair-related information.
· Maintain customer records and ensure documentation is accurate and up to date.
· Receive and distribute mail, deliveries, and other correspondence.
· Assist with administrative tasks including data entry, filing, and report preparation.
· Coordinate communication between customers, technicians, estimators, and insurance partners.
· Support the team in maintaining a clean, organized, and welcoming reception area.
· Handle customer concerns professionally and escalate issues when appropriate.
· Assign jobs to service advisors
· Assist Service advisors with A/R & Final Bills