This role owns technical onboarding, content ingestion, widget configuration, issue triage, and post-launch technical support. You’ll ensure partners launch successfully, remain technically healthy, and continuously deliver the best possible AI answer experience for readers through configuration, prompt tuning, relevance testing and ongoing optimization.
This is both a backfill and an investment in a critical function. The previous owner of this role was the invisible glue between partners and Engineering, managing partner-specific configurations, technical troubleshooting, documentation, and the operational processes that kept implementations running smoothly. We’re looking for someone who can build on that foundation and help scale it.
The ideal candidate doesn’t need to write code, but they are technical enough to diagnose configuration issues, navigate engineering conversations, and write clear, reproducible bug reports. Just as importantly, they’re partner-oriented enough to communicate complex technical concepts simply, build trust with partners, and deliver an exceptional partner implementation experience.
As an early member of the Partner Solutions function, you’ll help define the processes, tooling, and best practices that enable ProRata to scale its partner operations. Success in this role means partners launch on time, technical issues are resolved quickly, Engineering interruptions are minimized, and partner operations scale through repeatable processes.