· Lead end-to-end delivery of AI projects such as intelligent document processing, predictive analytics for risk profiling, and chatbot deployment.
· Manage project scope, timelines, prioritisation, budgets, and resources, ensuring alignment with business objectives.
· Oversee the integration of AI tools with core broking platforms (e.g., Acturis, Applied Epic) SSP).
Stakeholder & Broker Engagement
· Collaborate with operations and central function teams (e.g operations, underwriting, claims, compliance, and broking) to identify AI use cases.
· Translate complex AI concepts into business-friendly language for brokers and clients.
· Facilitate workshops and demos to showcase AI capabilities and gather feedback.
Data & Compliance Oversight
· Ensure AI solutions adhere to the Howden framework.
· Work with data governance and compliance teams to meet FCA, GDPR, and other regulatory requirements.
· Promote ethical AI practices, especially in customer-facing applications.
Team & Vendor Coordination
· Coordinate internal technical teams (dev ops, automation, developers, QA) and external vendors or AI solution providers.
· Manage third-party relationships, including contract negotiation and performance monitoring.
Performance & Value Realisation
· Define and assist with tracking of KPIs such as operational efficiencies, quote conversion rates, claims processing time, and customer satisfaction.
· Conduct post-implementation reviews to assess ROI and continuous improvement opportunities.