Responsibilities
• Coordinates account plans on commercial account(s) and focuses on value and/or volume portfolio management and selling range of the organization’s products and services.
• Works with pre-sales and inside sales to participate in deal pursuit and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
• Builds and maintains strong relationships with commercial clients, focusing mainly on specialty buyers, understands their needs and challenges, and ensures client satisfaction.
• Implements margin recovery activities and strategies in full/partial ownership depending on account coverage.
• Analyzes account win/loss rates and makes recommendations to improve ratios.
• Designs and contributes to sales policies and strategies to achieve sales targets and objectives for the assigned business segment, identifying growth opportunities, upselling, and cross-selling to existing clients.
• Enters and manages all opportunities in pipeline tools and processes, recommends, and implements pipeline management practices.
• Provides support to clients and address any concerns or issues they may have in a timely and effective manner. Acts as the main point of contact for clients, ensuring a smooth and positive customer experience.
• Stays updated on industry trends, market dynamics, and competitors’ activities to better serve clients and identify potential business opportunities.