· Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.
· Train and supervise sales and service staff
· Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
· Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly organization
· Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
· Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
· Act as the principal liaison of Playfly with the athletic department
· Develop and execute approved annual business, sales plan and operating budget
· Develop, present, and communicate ticket sales strategies, procedures, and processes
· Identify, explore, and research new sales opportunities to include season tickets and group sales target markets
· Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
· Provide recommendations to Playfly and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc
· Track and report daily, weekly, and monthly sales figures and relevant accountability reports
· Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc
· Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs
· Direct day to day operations of Ticket Operations/Box Office and providing the highest level of customer service to all internal and external customers
· Manage opening and closing procedures of the Box Office, management of game night events and on-sale dates
· Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, handling/reconciling of game day starting cash
· Schedule ticket office and gameday student workers
· Provide reports as required
· Other job-related duties as assigned