· Greet customers and provide a welcoming, professional experience
· Check customers in and assist with vehicle drop-offs and pick-ups
· Communicate repair updates to customers throughout the repair process
· Answer incoming phone calls and respond to emails professionally
· Schedule appointments and coordinate with the production team
· Create, update, and manage repair orders using CCC ONE
· Match invoices and receipts to repair orders and maintain accurate records
· Process customer payments and assist with basic office accounting tasks
· File and organize repair documentation and insurance paperwork
· Assist with administrative tasks to support daily shop operations
· Maintain a clean and organized reception area