Key Role & Responsibilities
• Own product vision, strategy, and roadmap execution for your areas of the Parts Management and AI module, with accountability for customer outcomes and business impact in alignment with company goals and the broader Fixed Operations roadmap.
• Lead, mentor, and grow Product Managers by setting clear goals, providing regular coaching, and building product judgment and execution skills across the team.
• Lead complex product initiatives spanning multiple Parts product areas, partnering directly with executive stakeholders and enterprise customers on strategic initiatives and go-live readiness.
• Write BRDs and PRDs and drive features, including AI-native solutions, from concept through launch, including prioritization, execution oversight, and tracking adoption and outcomes post-launch.
• Collaborate with senior product leaders to shape the roadmap and translate customer pain points into actionable requirements and user stories.
• Conduct discovery with dealership users, field teams, and implementation specialists, including on-site dealer visits, to uncover gaps and opportunities for improvement.
• Use a data-driven approach to define success metrics, prioritize enhancements, and guide decisions that create measurable business impact.
• Drive cross-functional execution across Engineering, Design, QA, Professional Services, Sales, Customer Success, and GTM to ensure smooth development, testing, and release.
• Support implementation teams and handle customer escalations with responsiveness, clarity, and accountability.
• Build scalable, intuitive experiences that support high-volume parts operations, including multi-warehouse inventory workflows.
• Stay current on trends in wholesale distribution, logistics, and AI to help inform product strategy.