• Physical, Mental, & Communication Demands
• Sedentary Work:�Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity:�Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility:�Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity:�Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying:�Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
• Attention to Detail: �High level of accuracy needed for managing client accounts.
• Problem-Solving: �Ability to troubleshoot issues related to client escalations or complaints.
• Multitasking: �Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making: �Make informed decisions regarding when it is appropriate to escalate client concerns or issues.
• Stress Management: �Handle stressful situations calmly and effectively, especially when dealing with client concerns
• Interpersonal Skills: �Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: �Prepare clear and concise documentation, including emails and notes.
• Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.
• Presentation Skills: �Present information effectively in training sessions with clients and other employees.
Environmental Conditions In office on site 5 days a week during normal working hours at Vensure office location.