We’re looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.
Responsibilities
Responsibilities
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Lead FOH team during service — floor coverage, table management, guest flow
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Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
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Greet guests, resolve complaints and service issues
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Monitor service standards across dining, bar, and event spaces
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Coordinate with kitchen and bar teams on food/beverage delivery
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Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
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Support recruitment, induction, and training of FOH staff
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Run pre-shift briefings (specials, events, priorities)
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Assist with rostering and shift coordination
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Report maintenance, H&S, or operational issues to the Venue Manager
Budget/Accounts
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Monitor daily revenue and labour costs against targets
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Minimise wastage, contribute to cost-effective FOH operation
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Ensure accurate processing of cash, EFTPOS, and tab transactions
Health & Safety
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Maintain a strong H&S culture and comply with all H&S requirements/policy
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Take no action (or inaction) that could cause harm; avoid unreasonable risks
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Report accidents, incidents, near misses, and hazards
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Follow safe methods and use safety equipment
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Seek guidance when a safe method isn’t known
Requirements
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Minimum 2 years’ experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
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Current LCQ (Licence Controller Qualification)
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Current General Manager’s Certificate (New Zealand)
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Willing to relocate in NZ
Desirable
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Experience in a full-service restaurant and bar environment
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Experience managing private functions and events
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Proficient in point-of-sale systems and basic Microsoft Office