Essential Duties & Responsibilities
• Develop network troubleshooting strategies to help reduce network downtime and decrease maintenance costs.
• Create strategies for upgrading network software as new upgrades become available.
• Stay up to date with new network technology and report to the executive team on a periodic basis.
• Supervise full-time, part-time, and contractual computing, network, and phone staff.
• Properly schedule staff to cover facility operating hours in an efficient and effective manner.
• Assign specific work tasks and monitor progress for timeliness and quality of results.
• Develop training programs that ensure all staff members are proficient in operating and maintaining computer and phone systems.
• Develop, implement, document, and maintain effective facility maintenance policies, procedures, and programs, including preventative maintenance on computer software, hardware, and phone systems.
• Oversee proper control and care of computer and phone inventories, supplies, spare parts, tools, and equipment.
• Prepare and provide reports and documentation including purchase request orders, department operating budgets, capital improvement budget projects, special project reports, recommendations, updates, and event reports.
• Oversee contracted maintenance agreements.
• Develop bid specifications and renewal agreements.
• Manage vendor relationships and related agreements to ensure acceptable quality and performance levels are achieved.
• Work with Event Manager(s) to facilitate client computing and phone system needs.
• Work with the Director of Event Services to establish pricing, billing procedures, and cost controls for these services.
• Oversee help desk activities to ensure the IT needs of users are met.
• Continuously monitor security policies and best practices to protect networks and users.
• Occasionally work directly with clients to determine their needs and provide proposed pricing.
• Attend department head meetings and weekly staff meetings.
• Develop and maintain positive working relationships with all departments.
• Work extended and/or irregular hours, including nights, weekends, and holidays, as needed.
• Speak and understand basic English well enough to communicate with customers, supervisors, and employees.
• Maintain a cooperative, team-oriented attitude when working with supervisors and fellow employees.
• Perform other duties as assigned.