ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Daily Operations
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Plan daily workflow and assignments.
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Monitor productivity and 40-chart target.
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Manage coverage, pending tasks, and workload.
Quality Management
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Audit scribe documentation for accuracy and completeness.
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Track quality trends and provide weekly reports.
Coaching & Development
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Conduct coaching and performance reviews.
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Create improvement plans and apply feedback.
Reporting
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Prepare weekly production and issue reports.
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Provide leadership updates.
Training & Support
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Train and onboard new scribes.
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Provide ongoing support, feedback, and escalation.
Scribing
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Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
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Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
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Collaborate with team members and other departments to improve overall customer experience
Requirements
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Must be a graduate of any medical course
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With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
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Must have 2 years of Medical Scribes / Transcriptionist Experience
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With experience in ECW
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Averaging 50-60 WPM
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Excellent verbal and written English skills
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Amenable working night shift
Benefits
What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives