At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent.
Skylight has partnered with the U.S. Air Force across multiple legacy modernization efforts. The work spans modernization of legacy systems, new capability development in multi-vendor environments, iteration on established platforms, all inside an agile transformation and broader organizational change.
You’ll own research for a legacy modernization effort: planning studies, finding your way to users inside a large organization where access varies, and turning findings into direction the product and design teams act on. You’ll also help your government partners build their own research muscle.
Your first 30 days are about working with the Skylight team and government personnel, learning the client’s domain and organization, and enabling your government partners. Access to users varies from team to team, so you’ll need to get creative about how you reach them. The client is early- to mid-transformation, so expect organizational and operational change along the way.
This role is contingent on Skylight being awarded the underlying contract. If we’re not awarded the contract, we’ll let you know promptly and discuss whether there are other opportunities that fit.