Essential Duties & Responsibilities (including but not limited to):
• Greet, room, and prepare patients for visits; take and document vital signs and intake information
• Support clinical procedures (e.g., EKGs, specimen collection, point-of-care testing, etc.)
• Maintain clean, stocked, and ready exam rooms throughout the day
• Ensure accurate documentation in the EMR per clinical guidelines
• May assist with scheduling, check-in, phone coverage, referrals, and patient instructions as needed
• Communicates effectively with providers, patients and team members about delays, appointment needs, or follow-ups
• Follow all assigned workflows, safety protocols, infection control standards and clinical policies and department guidelines.
• Support operational flow and provider efficiency by anticipating needs and adjusting to same-day changes
• Escort patients to labs or ancillary services, as needed
• May participate in specialized clinical workflows (e.g., prescription refills, prior authorizations, high-level disinfection)