As an Account Manager – Upstream Chemicals Equipment, you will be responsible for:
• Managing assigned customer accounts and serving as the primary point of contact for customer interactions.
• Building strong customer relationships to support retention, growth, and long-term partnership opportunities.
• Overseeing service technicians supporting customer accounts and ensuring effective service execution.
• Identifying opportunities to expand services and support account growth through indirect upselling initiatives.
• Developing and executing operational plans aligned with business objectives and customer requirements.
• Monitoring account performance and ensuring compliance with contractual commitments and service expectations.
• Partnering with operations, sales, and technical teams to resolve customer challenges and improve overall service delivery.
• Recommending and implementing improvements to products, processes, and procedures that enhance customer value and operational efficiency.
• Collaborating with senior business stakeholders to communicate customer needs, project requirements, and operational priorities.
• Presenting recommendations, findings, and performance results to both internal and external stakeholders.
• Supporting standardized project execution processes and implementing updated business procedures as required.
• Managing a diverse portfolio of customers while balancing commercial, operational, and technical priorities.
• Providing technical guidance related to chemical applications, water treatment programs, and process treatment solutions.
• Ensuring adherence to all safety, environmental, and quality requirements at customer locations.
• Traveling to field locations to support customer operations, troubleshoot issues, and strengthen customer relationships.