The People Operations Manager will build and run the operational backbone of the employee experience across ANNA’s US markets — onboarding workflows, payroll accuracy, multi-state compliance, employee relations, performance infrastructure, and workforce reporting.
This is a high-velocity build role with unusually broad ownership for a manager-level position. We are scaling across states, which means the compliance calendar, the policy library, the dashboards, and the ER processes largely remain to be created — you will create them, run them, and improve them simultaneously. This is deliberately a sleeves-rolled-up role: you’ll be in the payroll run, the I-9 file, and the compliance tracker yourself, and that’s by design. You’ll own US employment infrastructure end to end from Canada: state registrations, payroll cycles in Rippling, credential and I-9 compliance for a frontline clinical workforce, and the leave-law and classification decisions that keep a multi-state healthcare employer clean.
ANNA is an AI-native company, and we expect People Operations to be built that way — AI-assisted policy drafting, automated compliance monitoring, agentic onboarding workflows. You’ll build people systems that most HR teams twice our size are still waiting on.
Strong performance in this seat has a defined growth path to Senior People Operations Manager.
What This Role Is Really Like
•
Builder-first. You’ll create most systems from scratch. The satisfaction here is in standing things up.
•
High-throughput. Payroll runs, compliance deadlines, ER cases, onboarding cohorts, and executive reporting all move on their own clocks. Strong operators find the rhythm; this role rewards them.
•
AI-leveraged. The only way one person runs this scope is with AI doing the heavy lifting — and you’ll build and improve those workflows yourself.
•
High-agency. You’ll spot the compliance gap or process failure before anyone assigns it to you — and fix it.
•
Precise at volume. I-9s, credential expirations, deduction accuracy — the work is recurring and consequential, and the standard is zero dropped balls.