Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
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Work in one of the UK’s top Five Red Star country house hotels
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Be part of a project with genuine ambition and creativity at its heart
We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team.
About the Role
As a member of our Reservations team, you will be the first point of contact for all guests by phone or email. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.
Qualifications
Skills & Experience
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Excellent interpersonal and communication skills.
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Strong organisational and multitasking abilities.
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Professional telephone manner and confident use of reservation systems.
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Ability to remain calm and composed under pressure.
Personal Attributes
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Impeccable presentation and attention to detail.
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Warm, welcoming, and service-focused approach.
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Reliable, punctual, and proactive.
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Team-oriented with a commitment to excellence
Additional Information
What We Offer
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Competitive salary.
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Share of gratuities.
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Supportive and collaborative team environment.
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Free on-site parking.
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Relais & Châteaux and Pride of Britain discounted stays.
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Opportunities for further training and development