· Coordinate necessary investigative techniques and resources, such as fieldwork through internal or external field resources, cognitive interviews, etc., ensuring quality is accurate, timely, and appropriate on all cases
· Gathering facts on issues in question through open-ended interviews and statement taking of witnesses, claimants, and other relevant witnesses.
· Obtaining and preserving physical and documentary evidence to support investigations.
· Preparing objective and concise written reports of investigations as necessary.
· Accurately identify and record all financial impacts for cases worked in the case management system.
· Identifying, creating, and completing fraud training for various lines of business supported by AIG.
· Completing targeted claims reviews for all lines of business within AIG domestically as assigned.
· Establish and maintain professional working relationships with insured parties, lawyers, corporateemployees, vendors, police, and relevant fraud bodies.
· Testify and presenting evidence at administrative and criminal court proceedings as required
· Assist team on ad hoc duties, projects and other assignments delegated by Managers/ Leaders e.g. recovery
Additionally, you will be expected to:
· Collaborate with legal and compliance teams to ensure investigations adhere to regulations and company policies.
· Provide analytical insights into fraud trends to improve future investigations and fraud mitigation strategies.
· Actively participate in professional development to enhance investigative skills and methodologies.
· Contribute to the continuous improvement of investigation processes and standards within the organization.
· Leverage emerging technologies and tools to enhance investigative capabilities, including data analytics, artificial intelligence, and advanced fraud detection systems.
· Support the execution of the Fraud Transformation Strategy to ensure key deliverables and business objectives are tailored for the respective countries
· Stay updated on technological advancements relevant to fraud investigations, ensuring the adoption of innovative solutions that improve efficiency and effectivenes