Essential Responsibilities
Leadership and operating model
• Set regional vision, priorities, goals, and operating rhythm for Digital Architects, Project Managers, and technical specialists.
• Lead, coach, develop, and retain a high-performing regional team; clarify ownership, handoffs, escalations, and documentation expectations.
• Translate global AVS and Intelligent Services priorities into practical regional execution plans.
Digital architecture, connectivity, and integrations
• Own the regional AVS integration process for AVS products, legacy & Unity connected medical devices, and related software or SaaS/SaMD offerings.
• Drive customer connectivity and interoperability involving TCP/IP, DICOM, HL7, FHIR, EHR/EMR, PACS, firewalls, routers, VPNs, servers, and related network requirements.
• Define customer data-flow maps and integration designs that support workflow, security, privacy, and operational readiness.
Project execution and customer readiness
• Oversee project plans, technical surveys, readiness documentation, SOPs, implementation playbooks, SOW support, and customer expectation-setting.
• Ensure installation phases, risk management, issue tracking, change management, status reporting, and confirmed handoffs are completed on time.
• Act as regional escalation leader for complex technical, customer, operational, or cross-functional integration issues.
Performance and cross-functional alignment
• Define and monitor KPIs/OKRs for installation timing, integration quality, support performance, proactive monitoring, and customer experience.
• Identify recurring gaps, perform root-cause analysis, and drive continuous improvement across tools, processes, documentation, and staffing.
• Partner with Commercial, Service, Clinical, Legal, R&D, Product Engineering, IT, Security/Privacy, customers, and third-party vendors to deliver integrated outcomes.