Essential Functions/Major Responsibilities
In conjunction with the Nordic Manager and Supervisors, assisting and overseeing essential functions and daily operations of Nordic Lodge including:
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Opening and closing duties of daily business and facilities.
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Efficient, accurate ticketing, rental, and retail sales. Provide support as needed to Lodge Staff to carry out these tasks as well.
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Lesson Program sales. Advanced experience in RTP is required to effectively book lessons in this role. Current computer skills are required, and RTP training will be provided.
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Answering a wide range of customer questions via phone and in-person with accurate information and friendly customer service.
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Monitoring of ticket stock and office supplies
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Daily inspections and oversight of rental equipment repairs and maintenance
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Maintaining safety and cleanliness of Lodge facility, and notifying the supervisor on duty when concerns arise.
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In conjunction with the Manager or Supervisor on duty, handling and coordinating all incidents, contacting emergency personnel when required
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Gracious and effective handling of all guest and employee concerns and problems
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Communicating with Nordic Manager regarding safety issues, operational needs, staffing and personnel issues.
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Cover other Nordic Center staff’s lunch and rest breaks or fill in in various roles if the team is short-staffed. Flexibility and willingness to work in a team setting.
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Assist in training new employees in department procedures
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Assist with Nordic Center event planning and execution as directed by Manager
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Assist in developing content for the Nordic Center’s social media
Assist in the daily operations of a nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May with Ticket, Retail, Rental, Event, Lesson Program and F&B operations.
Assist in training, motivating, and creating a safe workplace for 40 paid employees and 12 volunteers.
Supervisory Responsibilities
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Training: Assist with new hire training.
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Disciplinary actions: Initial counseling as required, proactive communication of disciplinary issues with Nordic Manager
Nordic Staff in all roles, Nordic NSP, Grooming, IT, Public Safety, Guest Services, Lodge Services, F&B, Finance, Mountain Patrol, MBSEF, Facilities Maintenance, Receiving, Marketing, Group Sales