As Services Specialist - Business Operations, you will be responsible for Planning/ Coordinating activities typically in the context of a production or services project. Fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.
As Services Specialist - Business Operations, you will be responsible for:
· Providing requirements across the functions to plan and monitor activities to support and execute effectively.
· Working to own initiate to chase query and deal with multiple contacts within the business to ensure timely outcome.
· Taking ownership of all Coordinator activities within Project execution to ensure our products and services meet business and customer requirements.
· Being compliant and aligned with competency, training, and capacity to meet business and customer requirements.
· Supporting the Project Manager in monitoring KPI’s to analyse and measure performance to assist with improvements and action plans.
· Chasing project Milestone acknowledgement and certificates required from customer side, navigating and exploring the solutions during project execution phases, customer facing for day in day out project and service execution.
· Pushing the billing, collection, VO and etc. to ensure the project finance KPIs. Supporting finance control related activities.