Forget the traditional Support playbook. We aren’t looking for people to read scripts or move tickets from one queue to another. We are looking for problem solvers.
We are looking for an Integrations & Payment Customer Support Specialist - to help grow one of the most vital parts of Pliant: accounting integrations and customer-specific accounting workflows.
While our standard Support team handles daily business operations, you will act as our technical escalation point. You are the subject matter expert for accounting integrations (DATEV, Xero, NetSuite) and complex backend payment configurations. When an API fails or a customized ERP mapping breaks, you are the detective who finds the root cause.
As part of the Customer Support organization, you will lead our efforts in customer onboarding, ERP/Accounting setup, configuration support, custom CSV operations, partner and accounting coordination, debugging exports, implementation questions, and operational troubleshooting. As we grow, we are evolving our model for even better results.
This role is designed to:
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Streamline operations for product and engineering
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Improve customer onboarding and implementation quality
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Create sustainable operational processes
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Become a guide for accounting integrations and exports
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Help transform recurring work into scalable product capabilities over time
This is a collaborative role requiring close partnership with internal teams including Product, Engineering, Solutions Engineering, Customer Success, and Sales, as well as external finance and accounting teams at customers.