Essential Job Functions/Key Job Responsibilities
• Responsible for developing sales strategy to drive top line revenues for guestrooms and catered events
• Responsible for proactive group sales
• Responsible for group guestroom contracts & call-in blocks
• Complete the sales process from initial sales contact through contract signing, ensuring a smooth customer experience
• Coordinates and conducts Group site tours as needed
• Participates in all sales/events department meetings as instructed by the Associate Director of Sales
• Develop and continually enhance relationships with key community organizations and professional associations to maintain high visibility and increase Group market share
• Act as liaison with other departments in the hotel via weekly meetings to provide information in a timely manner and ensure group and catering needs are carried out as contracted
• Assist in preparation and proofing of Banquet Event Orders as needed, communicate effectively with customers, managers and associates to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer’s expectations
• Checks in with clients while on-site or in town
Uses Delphi to track sales efforts as well as complete & detailed notes
• Follows up post event with Manager(s), reviews event recap notes from banquets & event manager
• Follows up with a formal thank you to the client, continues with next steps for rebooking
• Other duties as assigned