Commercial Accountability
•Responsible for profitable delivery of Brand Performance work for assigned projects (~1-5M revenue)
•Contributes to Brand Performance new business opportunities to maintain and grow book of business.
•Can independently price and scope a job and build a statement of work
•Leads small to mid-size accounts; both overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts)
•Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
•Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables)
•Responsible for delivering on client servicing values and driving client satisfaction
•Strong critical and analytical thinker and able to build story driven and insightful reports with guidance from senior report
•Loops in senior support when needed
•Has experience presenting reports to clients and leading client meetings, and is able to navigate or address questions as they come up
•Starting to develop independent relationships with clients
•May manage 1-2. Accountable for managing their down-line to best meet utilization targets and Brand Performance goals.
•Provides active feedback to account teams and downline and coaches to address performance gaps.
•Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
•Generate positive energy and contributes to Brand Performance team culture