Key Responsibilities:
Serves as the primary liason for assigned key accounts, building and maintaining long-term customer relationships.
Supports account growth by identifying upselling and cross-selling expanding the network of relationships, and partnering with customers early to understand short and long-term business needs.
Coordinates with internal teams to support accurate procurement, delivery, service, and billing for customers.
Tracks and reports on account performance metrics, and identifies additional partnership opportunities.
Acts as a customer advocate by resolving service or delivery issues and communicating updates and recommendations.
Applies product knowledge and construction‑industry expertise to offer practical, innovative solutions.