KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
HR Help Desk and Employee Support
Partners with Key Stakeholders (Transformation Manager, Director, Manager), to establish and launch a HR Care Center Model.
Responds to routine employee and manager inquiries, providing timely and accurate information and escalating complex or sensitive matters to the appropriate HR Business Partner or team member.
Monitors and manages the HRBP shared email inbox, ensuring inquiries are addressed, assigned, and followed up on appropriately.
Facilitates and coordinates the onboarding process, ensuring required documentation is completed and system updates are processed accurately and timely.
Monitors and follows up to ensure new hires complete required onboarding requirements.
Processes Form I-9 documentation and administers E-Verify requirements in accordance with applicable laws and company procedures.
Administers new hire surveys, analyzes results, identifies trends, and prepares reports or summaries for HR leadership.
Supports routine employee data changes and updates in Workday.
Assists with HR-related Workday processes and ensures required actions and tasks are completed accurately and timely.
Maintains and updates various HR trackers to ensure accurate and timely information, including leave of absence, performance management, disciplinary action, onboarding, offboarding, and other HR-related activities.
Prepares routine reports to support HR processes, workforce insights, and HRBP decision making.
Maintains and monitors performance review schedules and timelines.
Supports the launch and administration of performance review processes and tracks progress and completion.
Researches and curates content for HR trainings.
Assists the Training Manager in logistics and facilitation of enterprise level trainings, as needed.
Employee Exit and Transition
Supports employees and managers with the termination and offboarding process, including required documentation and system actions.
Conducts exit interviews, maintains exit data, identifies trends, and prepares reports or summaries to support organizational insights and process improvements.
Facilitates employment and income verification requests, ensuring accurate, timely, and confidential responses in accordance with company policies and applicable requirements.
Supports the implementation and ongoing administration of outsourced employment verification services, partnering with third-party vendors to ensure a seamless experience for employees and external requestors.
Supports the day-to-day vendor relationship, including responding to inquiries, resolving issues, monitoring service delivery, and ensuring verification requests are processed accurately and timely.
Maintains appropriate documentation and records related to employment verification activities.
Unemployment Administration
Coordinates unemployment claims and inquiries with thirds party vendors, managers, and internal stakeholders.
Provides timely responses and supporting documentation for routine unemployment matters.
Escalates complex or sensitive unemployment issues as appropriate.
Partners with the Legal department to research and provide requested employment records and documentation in response to subpoenas, audits, investigations, and other inquiries, as appropriate.
Provides administrative and operational support for daily HR activities and processes.
Promotes compliance with applicable laws, regulations, contract requirements, and company policies.
Works collaboratively with HR team members and other departments to provide timely, accurate service.
Maintains confidentiality and protects sensitive employee and company information.
Identifies routine process issues and supports process improvements.
Fosters and promotes CNI Core Competencies and values in daily work activities and interactions.