· Lead the Finance Operations Excellence team, set priorities, manage day-to-day deliverables, and ensure effective execution across Business Analysis, Digital Solutioning, and Operational Reliability.
· Partner with the Senior Director – FSSC in shaping and executing the FSSC Operations Excellence strategy, roadmap, and priorities aligned with broader Finance objectives.
· Own and manage the Operations Excellence portfolio, including prioritization of initiatives based on business impact, strategic alignment, resource capacity, risk, and expected value.
· Lead the end-to-end delivery of assigned FSSC and global transformation initiatives, ensuring clear objectives, ownership, timelines, risks, dependencies, and expected outcomes.
· Provide overall project governance and PMO oversight, ensuring project deliverables are complete, timely, and of high quality while maintaining visibility of progress, risks, issues, and decisions.
· Partner with FSSC leaders and Finance stakeholders to identify business challenges and improvement opportunities and determine the appropriate approach across process improvement, automation, analytics, and digital solutions.
· Provide oversight across the solution lifecycle—from business analysis and requirements definition through solution design, development, testing, implementation, stabilization, and ongoing operational support.
· Ensure appropriate governance over solutions developed by the team, including documentation, controls, access, data integrity, change management, sustainability, and ownership.
· Lead change management and communications for Operations Excellence initiatives, ensuring impacted stakeholders understand the change, are prepared for implementation, and effectively adopt new processes and solutions.
· Establish measures of success and monitor the benefits and business outcomes of implemented initiatives to ensure expected improvements are realized and sustained.
· Drive continuous improvement across FSSC by promoting simplification, standardization, automation, data-driven decision-making, and practical application of emerging technologies, including AI.
· Ensure processes, SOPs, workflows, and other relevant documentation remain accurate, current, and appropriate for present and future operations.
· Build strong partnerships across FSSC and Finance to drive alignment, resolve issues, manage dependencies, and enable effective decision-making.
· Recruit, develop, and retain talent within the Operations Excellence team, building capabilities aligned with evolving business and technology needs while supporting individual career development.
· Foster a collaborative, innovative, accountable, and adaptable team culture that encourages continuous learning, constructive challenge, and new ways of working.
· Perform other duties as assigned.