Services Commercialization & Launch
Own end-to-end commercialization of Innovaccer’s managed services offerings. We need a product manager who understands RCM Services is the product. This is not a coordination function — you define the offering, price it, package it, and bring it to market.
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Develop and maintain a comprehensive services catalog, including service descriptions, scope parameters, and delivery expectations
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Author and manage SKU definitions aligned to how sales teams configure and quote services deals
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Draft and maintain Statement of Work (SOW) templates that accurately reflect deliverables, timelines, and responsibilities
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Define pricing structures and models, including per-transaction, per-claim, and outcome-based constructs
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Partner with marketing to develop positioning, messaging, and collateral that drives services attach and pipeline
AI Technology Adoption & Internal Advocacy
Lead the organizational effort to embed AI into the services delivery model. You are not just an advocate — you are the architect of the adoption roadmap.
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Develop a structured adoption roadmap for AI and automation tooling across services operations
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Build internal business cases that quantify efficiency gains, error reduction, and capacity impact
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Drive change management by working directly with services team leads to build comfort with AI-assisted workflows
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Establish adoption metrics and report on AI utilization, impact, and ROI to senior leadership
Operational Challenge Identification & Process Analysis
Identify where the services organization is losing time, accuracy, or throughput and map those gaps to specific AI or automation opportunities.
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Conduct structured reviews of services workflows to surface inefficiencies in coding, authorization, documentation, and billing processes
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Prioritize operational improvement opportunities by impact, feasibility, and strategic alignment
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Translate discovered gaps into actionable requirements that can feed the automation development roadmap
Workflow Documentation for Automation & AI Enhancement
Produce the precise, detailed documentation that engineers and product teams need to automate or augment clinical and billing workflows with confidence.
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Map current-state workflows for coding, prior authorization, and billing processes at the step level
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Identify and document decision points, business rules, and exception handling logic within each workflow
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Prepare workflow specifications formatted for consumption by automation developers and AI/ML engineers
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Validate documented workflows with clinical and operational SMEs before handoff to development
Services Team Automation: Identification, Development & Deployment
Drive the full lifecycle of services automation capabilities — from opportunity identification through production deployment - with cross-functional ownership and accountability.
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Own the services automation capability roadmap, ensuring backlog reflects both strategic priorities and operational demand
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Coordinate requirements gathering across services delivery, engineering, clinical informatics, and compliance
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Lead sprint reviews, UAT planning, and go-live readiness for new automation releases
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Manage post-launch performance monitoring and continuous improvement cycles for deployed capabilities
Program Management, Reporting & Activity Tracking
Keep workstreams visible, accountable, and aligned. Own the reporting cadence that connects execution to leadership expectations.
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Maintain weekly status reporting across commercialization and automation workstreams
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Track activity, milestones, and blockers across cross-functional teams; escalate proactively
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Build and manage project plans with clearly defined owners, timelines, and dependencies
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Prepare executive-level updates for senior leadership and cross-functional stakeholders