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IF
Iff

Sales Support

LocationJohannesburg, South Africa
Work modeon-site
Typefull-time
Company size10,000+ people
First seen5d ago
Last seen1d ago
Job Summary
About the role
Are you passionate about building strong customer relationships and delivering an excellent customer experience across Sub-Saharan Africa?
About the company
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.
The role is based in Johannesburg, South Africa (on-site role). Be part of a customer-focused, agile, driven and results-oriented team where you can make a meaningful impact for customers and business partners across the region. We value a cooperative approach and strong working relationships.
Where You’ll Make a Difference
Responsibilities
• Manage day-to-day customer and sales service activities for customers and Account Managers across the Sub-Saharan Africa region.
• Coordinate product sampling activities, including processing sample requests and arranging sample shipments.
• Generate quotations and manage customer requests in a timely and professional manner.
• Manage customer documentation and questionnaires, including Product Data Sheets (PDS), Material Safety Data Sheets (MSDS), Kosher and Halaal documentation.
• Maintain projects, pricing information and New Product Introductions (NPIs).
• Maintain and update customer master data within IFF systems, ensuring accuracy and consistency across platforms.
• Liaise with internal departments to provide accurate information and effective solutions to customers and Account Managers.
• Act as a key contact for customer requests and administrative activities during Account Executive absence or travel.
• Deliver an excellent customer experience while meeting service standards and deadlines.
What Makes You the Right Fit
Requirements
• Grade 12 / Matric or equivalent qualification.
• Experience in sales coordination, customer service or commercial administration.
• Demonstrates a strong sense of ownership and accountability from request initiation through to completion.
• Ability to work independently while maintaining excellent collaboration across teams.
• Ability to manage multiple priorities and work effectively across different teams and functions.
• Strong verbal and written communication skills in English.
• Ability to build effective working relationships with stakeholders across different functions.
• Excellent organizational skills with a high level of accuracy and attention to detail.
• Strong problem-solving skills, initiative and ability to work within established guidelines.
• Very strong project management skills.
How Would You Stand Out?
Nice to have
• Computer literacy and strong ability to work across Microsoft Excel
• Experience working with a sales team in a multinational and fast-paced environment.
• Working knowledge of SAP, Salesforce.com and Microsoft Office applications.
Why Choose Us?
Benefits
• Work for a global organization serving customers across diverse industries.
• Gain exposure to international customers and cross-functional teams.
• Develop your skills through varied and meaningful projects.
• Contribute to innovative solutions used by customers around the world.
• Be part of a company focused on growth, sustainability and continuous improvement.
• Build your career in a dynamic environment.
Legal
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
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