Some of the responsibilities are:
• Team Leadership & Strategy: Plan operational workflows, mentor team members, and set performance metrics (KPIs and SLAs) to ensure high-speed and accurate resolution.
• Vendor Contract Management: Accurate and Timely loading of the rebate contracts into the ERP system. Lead audit initiatives and ensure all gaps are identified and closed effectively within the agreed timeline.
• Chargeback & Dispute Operations: Oversee the processing, investigating, and reconciling of chargeback files and customer purchase disputes to minimize financial loss.
• Cross-Functional Collaboration: Partner with finance, procurement, and sales teams to address root causes of vendor non-compliance and dispute trends within global business environments
• Performance Reporting: Generate regular tracking reports analyzing team performance health and gaps with senior management.
• Quality & Compliance: Establish and maintain operational controls to ensure contract accuracy, rebate compliance, chargeback validation, and audit readiness.
• Facilitate the identification of key performance indicators crucial to the team’s success and helps/assist manager to measure it during performance evaluation process.
• Manage and scrub performance data for effective feedback, improvements within the team. Identifying training and development needs for team members.
• Lead direct reports and act as the point of contact for communication from Medline India with all relevant stakeholders.
• Ensure adherence of Medline core values within team members. Demonstrate readiness to consistently follow and drive team members on compliance, standards and processes.
• Identify automation opportunities and lead continuous improvement initiatives to enhance productivity, quality, compliance, and customer satisfaction.
• Serving as the first level of management, accountable for the performance and outcomes of the team. Develop and mentor staff through on-boarding, open communication, training and development opportunities; deliver performance management processes; build and maintain employee morale and motivation; ensuring the team is appropriately staffed with required competencies.
• Effectively and constantly leverage SPT data to analyze, trend analysis, constant problem areas and opportunity, etc. by applying strong computer skills in Microsoft Word, PowerPoint, Access and Excel
• Understand and deliver internal stakeholder requirements with result-oriented approach
• Be a support bridge to enhance individual skills for next roles and coach effectively to potential resources
• Available to be actively involved in organizational level initiatives, activities and lead by example for the team